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Customer Service

   
  Welcome to BikeApparels.com Customer Service.

Here you will find answers to your questions about shopping at bikeapparels.com, your order, payment options and more.

Most frequently asked questions (FAQs) are given on the top for quick reference. Questions are then listed category wise. In categories also, only most asked questions/answers are given. Complete details can be found on each topic detaild pages.

You can find Category Wise FAQs below !

 

FAQs about gurantee:


What is your 110% price guarantee?

Should you find a lower priced item elsewhere, bikeapparels.com will gladly refund you 110% of the difference between the lower price and our price up to 10 days after your purchase. Restrictions: The item must be the same exact color, style number and size as your bikeapparels.com purchase. Sorry, we will not price match from any auction/Marketplace sites. The item must be in stock on competitor's site. Price differences will be calculated on the final price of your purchase, excluding shipping and tax. We'll even refund the difference if we lower the price at bikeapparels.com within 10 days of your purchase.


Is my date secure online?

We understand you may be concerned about entering personal or credit card information over the Internet. To ensure that your privacy and the information you enter is not abused t his Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and All of the credit card information sent to Borderart travels through a Secure Socket Layer (SSL) 'pipeline'. The information goes from your computer to our secure server. SSL is the most advanced security measure available.

Below are the symbols for a secure server. They will appear in the bottom left-hand corner of the screen when you type in your credit card details in the checkout area of the shopping basket.

Internet Explorer Symbol
Netscape Symbol
FireFox Symbol

We also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

Is my date secure offine?

All of your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

If you have any questions about the security at bikeapparels.com, please contact us at cs@bikeapparels.com.



More Details.....
 


FAQs about Shipping


Do You offer Free Shipping ?

Yes! we offer Free shipping on all order above US$ 50


What shipping Methods you use ?
FREE Standard Ground Shipping within 5-8 business days.
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 4-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States .
2-Day
Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 10:00 a.m. CENTRAL Monday-Friday, excluding federal holidays within the United States.

Overnight
Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1 full business day when placed by 10:00 a.m. CENTRAL Monday-Friday, excluding federal holidays within the United States.

If you would like to know your total after placing an order, please e-mail us at cs@bikeapparels.com


More Details......


FAQs about Sizing Guide
1- Do you have a sizing guide for Gloves?

To find out your glove size, measure (in inches) around the fullest part of your hand with a tape measure at the place indicated by the red line (just below the knuckles). You should use your dominant hand, the right if you are right-handed, and the left if you are left-handed.
Men's Gloves Size Chart
Gloves Sizes XS S M L XL 2XL
Height (Inches) 5.5 - 6 6.5 - 7 7.5 - 8 8.5 - 9 9.5 - 10 10.5 - 11
Width (Inches) 14 17 20 23 26 28

Women's Gloves Size Chart
Gloves Sizes S M L XL
Height (Inches) 5.5 - 6 6.5 - 7 7.5 - 8 8.5 - 9
Width (Inches) 14 16 19 22

2- Do you have sizing guide for Suits?

The sizes given here are for reference purpose only. In some cases even if all the measurements math a suit may not fit well because of so many other factors. However if you already are using motorcycle suit and know your sizes the chance of fitting problem can be minimized with the help of the following charts:


Jacket Measurments chart:
Air Tec jackets are cut for the "average"  to " tall" build.  Smaller sizes will for guys between 5'8" and 5'11".  The middle sizes like 44 and 46 will work for heights between 5'9" and 6' and the largest jackets will work for those over 5'11".  these jackets are with removable armor which makes them fit fairly snugly.  You'll want to choose a chest size that is one or two inches bigger than your actual chest measurement.  For example if you measure 45" at the chest, then you'd look at a 46. All stands true for High-Tec jackets but it is ment for "average" to "medium" build.

Jacket Sizes 38 40 42 44 46 48 50 52
Chest 38 40 42 44 46 48 50 52
Waist/Belly 32 34 36 38 40 42 44 46
Sleeve 24 25 25 26 26 27 27 28
Front Length 18.5 19 20 20.5 20.5 21 21 21.5

Pants Measurments chart:
Our air-tec pants run pretty tall, so they will work well on average to tall riders. The inseam lengths listed below will work for those from 5' 7" to 5'10" in the smaller sizes, the medium sizes between 5'9" to 6'" and the larger sizes, 6' and up.
Our high-tec pants are ok for shot to medium built.
Pants Sizes 30 32 34 36 38 40 42 44
Waist 30 32 34 36 38 40 42 44
Inseam 31 31.5 31.5 31.5 31.75 32 32.25 32.50


3- Do you have a sing chart for Jackets?

Air Tec jackets are cut for the "average"  to " tall" build.  Smaller sizes will for guys between 5'8" and 5'11".  The middle sizes like 44 and 46 will work for heights between 5'9" and 6' and the largest jackets will work for those over 5'11".  these jackets are with removable armor which makes them fit fairly snugly.  You'll want to choose a chest size that is one or two inches bigger than your actual chest measurement.  For example if you measure 45" at the chest, then you'd look at a 46. All stands true for High-Tec jackets but it is ment for "average" to "medium" build.

Jackets Sizes 38 40 42 44 46 48 50 52
Chest 38 40 42 44 46 48 50 52
Waist/Belly 32 34 36 38 40 42 44 46
Sleeve 24 25 25 26 26 27 27 28
Front Length 18.5 19 20 20.5 20.5 21 21 21.5


3- Do you have a sing chart for Pants?

Our air-tec pants run pretty tall, so they will work well on average to tall riders. The inseam lengths listed below will work for those from 5' 7" to 5'10" in the smaller sizes, the medium sizes between 5'9" to 6'" and the larger sizes, 6' and up.
Our high-tec pants are ok for shot to medium built.
Pants Sizes 30 32 34 36 38 40 42 44
Waist 30 32 34 36 38 40 42 44
Inseam 31 31.5 31.5 31.5 31.75 32 32.25 32.50

3- Do you have a sing chart for Back Protectors?

Air Tec jackets are cut for the "average"  to " tall" build.  Smaller sizes will for guys between 5'8" and 5'11".  The middle sizes like 44 and 46 will work for heights between 5'9" and 6' and the largest jackets will work for those over 5'11".  these jackets are with removable armor which makes them fit fairly snugly.  You'll want to choose a chest size that is one or two inches bigger than your actual chest measurement.  For example if you measure 45" at the chest, then you'd look at a 46. All stands true for High-Tec jackets but it is ment for "average" to "medium" build.

Sizes Small Medium Large Extra Large 2 Extra Lerge
Height (Inches) 15.4 19.5 21.0 23.2 26.0
Width (Inches) 11.2 12.6 13.6 13.6 13.6

More Details.....

FAQs about How To Order


How I can Order?

Choose from four convenient ways to order:
1- Order Online (Website)
2- Order By Phone
3- Fax your order
4- Order By Mail
5- Email Inquiries


Can I order by Phore

Yes! Call us to order ( 713 266 2111 )

(Monday ~ Thursday, 9:00 am ~ 5:00 pm, Central time)
(Friday, Saturday, 9:00 am ~ 1:00 pm, Central time)


Please be sure to have your order (products, model, colour, size etc) and credit card information ready when you call.

Can I order by Fax?

Fax your orders to bikeapparels.com (877) 899 9291 . It will be processed on the next business day. Please note Fax order are for Credit card orders only. Fax Service is available 24 hours a day, 7 days a week.

FAQs about Payment


What is CVV2 number ?

The CVV2 number enhances fraud protection and helps to validate two things:
  • The customer has the credit card in their possession.
  • The credit card number is legitimate

Is using a credit card is safe ?
ridesmall.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. ridesmall.com uses the most advanced form of SSL software available: 128-bit encryption by Yahoo.com. ridesmall.com is hosted with " Yahoo! Web Hosting, because of the additional added security of our secure server, we can guarantee a safe and secure transaction on ridesmall.com. Since you are the only one that sees this credit card number when you type it in, it is more secure than handing your card to a teller at the supermarket. If you have any questions or concerns about ridesmall.com's security practices, you can contact us via e-mail.
SSL security
SSL (Secure Socket Layer) is an accepted standard for transferring information securely across the Internet. It encrypts data passed between the server and the browser, so that unauthorized parties cannot intercept sensitive, confidential or personal information, such as a phone number or address. Yahoo! Merchant Solutions employs SSL to protect your customers' billing and shipping information when it's submitted through your checkout pages, which helps to ensure a reliable, secure shopping experience.

What credit cards do you accept?
At this time we offer you the option of choosing from paying with Mastercard, Visa, Discover, and American Express.
More Detalis......


Will be upate Shortly. Details.....

No Hassle Returns and Exchange Policy !

We give 30 -Days Unconditional Satisfaction Guarantee

We invite you to be the final judge of our products. If for any reason you are not happy with the product, you can return it within 30 days for a refund or exchange. Details.....